Privacy Policy
Last updated: March 2026
1. Introduction
LittleBit Global Limited ("LittleBit", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, and products. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal data: (a) Identity data such as your name, username, and job title; (b) Contact data including email address, telephone number, and postal address; (c) Technical data such as IP address, browser type, operating system, and device information; (d) Usage data including pages visited, time spent on our website, and navigation paths; (e) Transaction data such as payment details, billing history, and service records; (f) Communications data including support tickets, emails, and chat transcripts.
3. How We Collect Your Data
We collect personal data through: direct interactions when you register for an account, subscribe to our services, submit enquiries, or contact our support team; automated technologies such as cookies, server logs, and similar tracking technologies when you interact with our website; and third parties including payment processors, analytics providers, and business partners.
4. How We Use Your Data
We use your personal data to: provide, operate, and maintain our services; process transactions and manage your account; communicate with you about service updates, maintenance, and support; improve our website, products, and services; comply with legal obligations and enforce our terms of service; send marketing communications where you have opted in; and detect, prevent, and address technical issues or security threats.
5. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract when providing our services to you; legitimate interests in operating and improving our business; compliance with legal obligations under applicable laws; and your consent, where specifically obtained for marketing communications or optional data processing.
6. Data Sharing and Disclosure
We may share your personal data with: service providers who assist in delivering our services (e.g., payment processors, data centre operators, cloud hosting providers); professional advisors including lawyers, auditors, and insurers; regulatory authorities or law enforcement agencies where required by law; and business partners where necessary to provide joint services. We do not sell your personal data to third parties.
7. International Data Transfers
As we operate data centres in Hong Kong, Singapore, Tokyo, London, and Los Angeles, your personal data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements, to protect your data during such transfers.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it. Typically, account data is retained for the duration of your service agreement plus 7 years for tax and legal compliance purposes.
9. Data Security
We implement industry-standard technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, regular security audits, and our proprietary TrueShield™ security platform. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing of your data; data portability; and withdraw consent at any time. To exercise any of these rights, please contact us at the email address provided below.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and personalise content. You can manage your cookie preferences through our Cookie Preferences page. For detailed information about the cookies we use, please refer to our Cookie Preferences page.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.
13. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, including the Personal Data (Privacy) Ordinance (Cap. 486).
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected]